Questions to Ask When Getting A Moving Quote

What do I need to know when hiring furniture movers near me – that is the question! There are a myriad of companies with all sorts of offers and  policies and it is imperative that you are well informed about how these services work, especially if you are moving for the first time with professional movers. following the questions below, hopefully we will be able to help you get a better picture on how to get informed when you are looking to hire movers.

checking the calendar, setting a move date

How long before moving should I announce my need to move?

The sooner the better. This will give time for you as well as for the company to prepare. The same applies if you are moving with the help of your family and friends. The sooner you notify them, the better they will arrange their plans and duties. If you are planning on hiring movers and already know the exact moving date, it is enough to indicate about two weeks in advance. Naturally, if you are moving on short notice, our company, as many others will be more than happy to help you out as we offer same day movers whenever the availability allows us.

What is the hourly rate, can it be a flat rate?

The prices range from hourly rate to not – to – exceed flat rate. It depends on the number of movers and trucks needed to help you move. Different days of the week and specific dates can contribute to the rise and fall of prices, meaning they can get higher on weekends, end of the month and in the moving season which is the majority of summer and lower during weekdays, middle of the month and winter time. Distance between the two locations you are moving from and to can affect the price.

Hourly rate means they will charge you by the working hours, from start of the move to finish.  Not – to – exceed flat rate means they give you a price and stick to it no matter how many movers you have helping you or how long the move takes. 

money, charges

Are there any additional charges on top of the rate?

Pay extra attention to this one! There are numerous charges that can be added to the rate. Ask them about fuel fee, mileage fee – this means they would be charging you additionally for gas for the miles crossed during the move. Heavy item fees could also apply if there are excessively heavy items in need of moving. Some companies are charging extra for stairs, usually a flat fee based on the number of flights. Long carry is also known to be charged extra, but this happens only in cases when the truck has to park far from your place. 

How many movers do they recommend?

This depends mainly on the size of the move. Two movers are the bare minimum companies can send and this amount applies to studios and smaller 1 bedroom apartments. If you have a 3 or 4 bedroom place, they must send 5 or 6 moves and possibly 2 trucks since less than that will just prolong the duration of the move. 

For packing services they will need an additional mover on top of the recommended number since packing is mainly the slowest and longest process and they are trying to speed it up. 

Cheaper is not always better, so you do not need to be concerned when your sales agent says you need an additional mover and raises your hourly rate. The total amount of your move will roughly come out to be the same as will less movers that will work longer hours and with more quality movers that will finish up faster and provide a much better service, meaning there will be more hands on deck protecting your items and any damage to both items and properties will be at minimal range.

two movers arrivin g

When will they arrive?

There are usually two arrival windows that moving companies provide, the morning arrival window which is between 8AM and 10 AM and the afternoon arrival window, which is usually a bit longer, between 2 PM and 6 PM. This varies from company to company a couple of hours up and down, some of them even offering mid-day arrivals from 12 noon to 3 PM. Depending on the size of your move, your sales agent will help you decide what arrival would be best for you.

Would they come out and do an onsite estimate?

This is an amazing way to get a better picture of the cost of your move especially in a flat rate case because they will see the volume of the items they will be working with and will be able to determine the number of movers and trucks needed. Of course, since the pandemic started, a lot of companies stopped providing this service in a desperate attempt to avoid any unnecessary contact and exposure of both movers and customers, but some still are still doing onsite estimates in cases of bigger moves. 

onsite estimate

Will they be packing or just moving the items?

Be clear of the service that you are receiving. Make sure you state first your needs as well. If you need someone to help you pack, be clear about it. We at Rocklin Movers offer packers and movers that are also affordable movers, meaning we are friendly to your wallet. Furthermore, acquire the packing material, whether you should be the one providing it or the moving company.

What packing material is included in the price and what is charged additionally?

Limited packing material is usually included in the price, such as shrink wrap, wardrobe boxes and blankets that are used for transport only, meaning the moving company retrieves them after the move. Moving boxes such as dishpacks, TV boxes, wrapping paper and bubble wrap can be charged additionally so make sure you understand the prices of these items if you are in need of them. 

packing fragile item

How do you protect items from damages?

At Rocklin Movers not only do we have quality movers but we also provide quality packing services. If you wish, you can purchase at a reasonable price from our movers bubble wraps and boxes for special items only, even when you don’t need a full pack service just make sure you are clear about this with your sales agent during the booking of your move.

Shrinkwrap, blankets, pads can be used without any additional charge to protect bigger and fragile items if you do not wish to purchase additional protection but please note that if the said can more likely get damaged with less protection and additional charge for bubble wrap or a box will be nothing compared to the replacement of the actual item.

What happens if something gets damaged after all?

This is where the insurance steps in. Of course, you cannot insure each and every piece of furniture you have, so in an unfortunate event an item of yours gets damaged most moving companies are able to cover some liability through claim processes but this is usually less than a dollar per pound and the claim process takes time.

signing insurance policy

Do they provide a COI and additional insurance for items, what are my insurance options?

COI is short for “Certificate of Insurance”. Certificate of Insurance is a legal document proving the moving company is licenced and insured. It is required by the Homeowners Association or the Building management and they will provide you with their official building requirements that you need to forward to the moving company. The Certificate of Insurance ensures that, in the event of damage to the building or on the building’s property, you will not be liable but the insurance will cover the costs of the repair.

This insurance is not provided for move moves that involve houses as it is not required. If you need additional insurance for a specific item of yours, ask them whether they provide any or not. If they do not, you can always acquire additional insurance from third party insurance companies of your own choosing.

What are your duties and obligations as a customer?

Even though you are a paying customer, there are some duties and obligations you need to follow. Parking permit is the number one responsibility that falls on you. Some buildings might not have a parking space in front of the entrance nor a loading dock, meaning the moving truck will have to block the street, or part of it for the time period of your move. Parking permits can be acquired in the city hall or online. 

Make sure you move your valuable items personally, such as coins, documents, bons, antique art or anything you value exceptionally since the moving company will not be liable if they get damaged. If you are not packing and moving to pack your belongings but to only move them, make sure the drawers and cabinets are emptied before the movers arrive. If they are full, even when taped down, drawers and cabinet doors can fling open during transport thus damaging the contents and the said items as well.

Payment options?

This is an important topic, so please don’t be offended if your sales agent asks you upfront what your preferred method of payment would be. Make sure you note that a lot of companies apply a processing fee charged by a merchant company for a convenience of card payment. We at Rocklin Movers apply a $10 per hour cash discount in case our customers are paying with cash. The majority of companies do not accept personal checks, Venmo or other methods of payment so make sure you know what options you have.

person saving money

What kind of discount can they provide (if any)?

There is no harm in asking. A lot of companies offer military, veteran, student discounts or any other types. At Rocklin Movers we offer a returning customer discount where we take off a percentage of the moving bill at the end of the move.

Are the movers vaccinated?

When the question of “how much does it cost to hire movers” arises, you should take the exposure of you and your family to Covid into consideration. Especially if you have children or elderly family members. Even though the vaccine is not mandatory, it will give you a piece of mind knowing your movers are vaccinated and give you a sort of extra protection and care. Also make sure you ask them to wear masks and keep your distance from them whenever the situation allows it.

woman holding vaccine

What is your cancellation policy?

This is important if you are not 100% sure of your moving date or whether or not your purchase plans will go through. Ask them how they treat cancellations, do they charge anything for it and how far in advance you have to notify them if a change needs to be made in your moving reservation. Most of the companies will keep the deposit since the deposit is non refundable in case of cancellation. Rocklin Movers also offers the option to place your move on hold, meaning we will take it off the schedule until you have a definite moving date and this way you will not lose your deposit but it will be deducted from the total amount on the day of your move.

Where can I request moving services?

Rocklin Movers will be more than happy to provide you with quality movers as well as with quality service with utmost care and attention to your items and requests.

Our phone number : (916) 545-8574

Our website: 

Requests can also be made for different companies as well, through similar actions

Whatever questions or concerns you might have that are not on this list, do not hesitate to address them. Evert sales agents will be more than happy to help you out to the best of their abilities on any given day.